Home / Refund Policy
LegalThe circumstances in which refunds may be available for services.
This Refund Policy sets out how refund requests are handled for services provided by the practice. It should be read alongside the Terms & Conditions and any specific written engagement.
For fixed-price packages purchased via Stripe, a full refund may be requested within 7 days of purchase provided that substantive work on the engagement has not yet started. Once substantive work has commenced, refunds are considered on a pro rata basis for work not yet performed.
Monthly ongoing engagements can be cancelled with reasonable notice as set out in the written agreement. Fees for the current month remain payable, and no refund is provided for work already delivered.
Refunds are not available where a client has failed to provide the information required to deliver the service, where the service has been fully delivered, or where a chargeback or dispute is raised without prior contact with the practice.
Refund requests should be sent by email to contact@acculedgersolutions.co.uk with the invoice or payment reference. A written response is provided within 7 business days.
This policy does not affect any statutory consumer rights you may have under UK law.
Last updated: 14 July 2026 · AccuLedger Solutions is independently owned and operated by Devi Gurung as a Sole Trader in the United Kingdom.
